select press_release_desc,press_release_title from tsa_press_release where press_release_id='31'

Servigistics Honors Clients for Service Lifecycle Management Excellence at EXCHANGE North America 2012

EXCHANGE 2012 -- Servigistics, the world's leading enterprise software solution provider for Service Lifecycle Management (SLM), announced the winners of its sixth annual "Service Lifecycle Management Excellence" awards on Thursday, April 26 during a special awards luncheon at the 10th annual EXCHANGE North America conference in San Antonio, TX.
The "Service Lifecycle Management Excellence" awards honor a prestigious group of clients that have successfully leveraged service to transform their operations and dramatically improve revenues, profitability and customer service levels. This year's award winners were selected for demonstrating excellence in Field-based SLM, Depot-based SLM, Dealer-based SLM, Performance-based SLM and Overall Service Lifecycle Management.
The "Overall Service Lifecycle Management Excellence" award recognizes a Servigistics client that has excelled in leveraging technology to integrate two or more disparate service business process flows to achieve new heights in service operational efficiency, customer satisfaction, and overall service profitability. The 2012 Overall Excellence in SLM award was presented to EMC, which leverages Servigistics Service Parts Management and Field Service extensively in their service operations.
The 2012 Servigistics "SLM Excellence" award winners are:

Overall Excellence in SLM: EMC

Field-Based SLM Excellence: WASH

Depot-Based SLM Excellence: Dell

Dealer-Based SLM Excellence: CNH

Performance-Based SLM Excellence: Embraer
"Each of our SLM Excellence award winners demonstrate the milestones that can be achieved when you have the right organizational structure, culture, business processes and technology in place," said Eric Hinkle, CEO, Servigistics. "As their technology partner, we are proud to honor them for their accomplishments and look forward to contributing to their continued success."
This year Servigistics also presented the inaugural "Diane Mazuroski Memorial Award" to Danny Hale, Deputy, Aviation Logistics Division, U.S. Coast Guard and a founding member of Servigistics' Executive Advisory Board (EAB). This award was given in the memory of another one of Servigistics' founding EAB members, Diane Mazuroski, who was the Vice President of Supply Chain Operations at Air Canada. Diane was a visionary and thought leader in Service Lifecycle Management and her passion and leadership was instrumental in founding Servigistics' EAB. The award will be presented each year to a current EAB member who, over the previous year, most demonstrated the qualities that Diane embodied: a passion for excellence, spirit of partnership, and pursuit of innovation.
About Servigistics

Servigistics is the world's leading enterprise software solution provider for Service Lifecycle Management (SLM). The company's award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge, content management, and remote service. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, Taiwan and India, and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at,
or via the Web at
Follow Servigistics on Twitter, Facebook and LinkedIn.

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